If a live channel cuts out or keeps buffering, first update AromaOtt Player to 2.2.3 or later, which reconnects by itself within seconds and waits for a larger buffer. Then try Settings → Player → Buffer size: Large, switch the Live stream format, and check that no other device is using a line that allows only one connection.
What changed in app 2.2.3?
On playlists that play on your device, version 2.2.3 changed how live channels are played:
- MPEG-TS by default, which keeps a single connection to your provider.
- A larger buffer before a channel starts and before it resumes.
- Reconnects in place: when the connection drops, the player reconnects to the same stream within seconds instead of stopping.
- No list refreshes while something plays, so loading lists does not compete with your stream.
If you are on an older version, updating is the single most useful step.
What do the signs on screen mean?
- The dot next to LIVE shows the connection quality.
- Buffering… · n s buffered means the player is waiting for enough video to play smoothly.
- Reconnecting (n)… means the connection dropped and the player is reconnecting; the number counts the attempts.
How do I change the buffer size?
- Open Settings → Player.
- Under Buffer size, choose Small, Normal or Large.
| Size | Starts | Cuts |
|---|---|---|
| Small | Fastest | More often on unsteady connections |
| Normal | A few seconds | Suits most connections |
| Large | A few seconds longer | Least often |
Large is usually the right choice on weak Wi-Fi or a busy home network.
How do I change the live format?
- Open Settings → Player → Live stream format.
- The choice applies to the active playlist: Automatic (MPEG-TS), MPEG-TS or HLS.
- If channels do not start or keep cutting, try the other format.
MPEG-TS keeps one connection and suits most lines. Some providers serve HLS more steadily. If a format does not start at all, the player tries the other one once by itself.
Could another device be using my line?
Many lines allow one connection at a time. If a phone, a second TV or another app uses the same line, the provider refuses the extra stream. The player then says Your line is already in use on another device (connection limit). Stop it there and try again.
In the Android app, Settings → About → Diagnostics shows the line's maximum connections when the provider reports it.
Your AromaOtt account also has its own limit of simultaneous streams. If another device starts playing, one of them shows Playing on another device with Watch here.
Is it my connection?
Check the simple things first:
- Restart the TV stick and the router.
- Use a network cable if the device has a port, or move the router closer.
- Pause big downloads on the same network.
- Try the same channel on another device on the same network.
If every channel cuts on every device, the problem is likely the connection or the provider. If one channel cuts everywhere, that channel's stream is likely unsteady at the provider.
Does the provider's server matter?
Yes. Some providers' servers struggle at busy times, such as big live events. The player cannot make a slow stream faster; it can only wait and reconnect. If cuts happen at the same times every day, tell your provider.
What if the player says the provider refused or is not answering?
These are different from buffering:
- Your provider refused the stream means the provider said no, for our server or for your device. See the article on direct play.
- Your provider is not answering right now means its server did not respond. Try again in a moment.
What should I send when I ask for help?
A copy of Settings → About → Diagnostics: it lists your last ten plays with the format used, stalls and reconnects, without passwords or full addresses. Add the channel name and the time it happened.